FAQ

General FAQ

• How do I unsubscribe from Messenger updates?
• How do I unsubscribe from emails?

Returns FAQ

• How do I start an exchange?
• How long does it take to receive my refund?
• I received the wrong product, what do I do?
• I received damaged products, what do I do?
• How do I start a return?
• How long do I have to return a product?

Low Price Guarantee FAQ

• How will I receive my coupon code?
• What is not covered in the Low Price Guarantee?
• What is covered in the Low Price Guarantee?
• How do I submit a Low Price Guarantee?
• Can I get a refund if you lower your price after my purchase?
• Do you match or beat other website's prices?

SMOKEA Rewards FAQ

• How do I get a free glass hand pipe?
• How do I reach the next VIP level?
• How many tokins will I receive for my order?
• What are "tokins"?
• How do I spend tokins?
• Do you offer rewards other than discounts?

See all 8 articles

Payment FAQ

• How can I pay later with ViaBill?
• Can I place an order over the phone or messenger?
• How do I use a coupon code or gift card?
• How do I create an account?
• What are Cryptocurrencies and Coinbase?
• I received a NoFraud email after my order, what is this?

See all 17 articles

Shipping FAQ

• How much is shipping?
• Can I change my shipping information?
• Can I ship to an address other than my billing address?
• Where do you ship from?
• What shipping services do you use?
• My order never arrived, what do I do?

See all 10 articles