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  1. SMOKEA
  2. FAQ

FAQ

General FAQ

  • How do I unsubscribe from Messenger updates?
  • How do I unsubscribe from emails?

Returns FAQ

  • How do I start an exchange?
  • How long does it take to receive my refund?
  • I received the wrong product, what do I do?
  • I received damaged products, what do I do?
  • How do I start a return?
  • How long do I have to return a product?

Low Price Guarantee FAQ

  • How will I receive my coupon code?
  • How long does it take to receive a coupon code after submitting a Low Price Guarantee?
  • What is not covered in the Low Price Guarantee?
  • What is covered in the Low Price Guarantee?
  • How do I submit a Low Price Guarantee?
  • Can I get a refund if you lower your price after my purchase?
See all 7 articles

SMOKEA Rewards FAQ

  • How do I get a free glass hand pipe?
  • How do I reach the next VIP level?
  • How many tokins will I receive for my order?
  • What are "tokins"?
  • How do I spend tokins?
  • Do you offer rewards other than discounts?
See all 8 articles

Payment FAQ

  • How can I pay later with Sezzle?
  • Can I place an order over the phone or messenger?
  • How do I use a coupon code or gift card?
  • How do I create an account?
  • What is Bitcoin?
  • Can I cancel or edit my order?
See all 17 articles

Shipping FAQ

  • How much is shipping?
  • Can I change my shipping information?
  • Can I ship to an address other than my billing address?
  • Where do you ship from?
  • What shipping services do you use?
  • My order never arrived, what do I do?
See all 10 articles
SMOKEA