How do I start a return? Customer Support October 19, 2018 21:46 Updated Follow To start a return please visit smokea.com/returns or contact us via phone, email or live chat. Related articles I received the wrong product, what do I do? How long do I have to return a product? How do I start an exchange? I received damaged products, what do I do? Can I ship to an address other than my billing address? Comments 0 comments Please sign in to leave a comment.